Terms and Conditions

Please thoroughly review these terms and conditions of Blu Range Tours, herein referred to as BRT. The lead guest (the one who booked BRT’s tours and services) will be the only recipient of this booking receipt and terms and conditions. It is the sole responsibility of the lead guest to inform all other parties traveling of the contents of these terms and conditions. By accepting this receipt and paying BRT, the lead guest acknowledges that he/she has been advised of, has reviewed, and hereby accepts these terms and conditions and the contract for travel-related services.

BOOKING ACCURACY/LEGAL NAMES

Clients are required to immediately review all aspects of their booking to verify (but not limited to) client names, mailing address, e-mail address, contact number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify BRT immediately if any omissions and/or corrections are needed regarding the booking details. Client(s) voluntarily assume full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions.

Clients must verify the accuracy of the Client’s LEGAL first & last names. Guest names must be identical to the client(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents (e.g. passport). Airlines and immigration authorities require booking details to exactly match the passport or government-issued ID; any penalties, re-issuance costs, or denied boarding due to errors are the client’s sole responsibility.

Completion of a booking constitutes acceptance of BRT’s Terms and Conditions in effect at the time of reservation.

TRAVEL DOCUMENTS

Client(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Client(s) assumes sole responsibility for and hereby releases BRT from any claims or responsibility for any and all damages incurred as a result of client’s(s’) failure to comply with applicable documentation requirements, including but not limited to the requirement that all clients procure and have on their person the proper travel documents at all times.

BRT recommends the client(s) consult with the appropriate domestic and foreign government agencies for the current document requirements. BRT cannot process refunds, reschedules, or reimbursements if a client is denied boarding or entry due to incomplete or invalid travel documents.

GENERAL PAYMENT POLICY

BRT accepts various payment methods, including credit & debit cards, Wise, Visa direct, and money remittance services. At the time of booking, BRT reserves the sole discretion to choose the appropriate payment processor. Additionally, we have the sole discretion to determine whether a tour is on a book and buy basis or if it’s possible to pay only a down payment. This decision depends on the type of tour or service availed and its duration.

For clients based in the Philippines, we accept payments through e-wallets, online fund transfers, and bank deposits.

Please note that BRT does not acknowledge a booking as confirmed unless at least 50% of the total tour and service cost is paid in advance. Without limitation, clients voluntarily hold BRT harmless for any cancellation of bookings due to late payment or declined credit card transactions.

Deposits are non-transferable and only refundable within the cancellation timelines stated in our policy. Beyond these, deposits are forfeited. Unless otherwise stated, forfeited deposits cannot be applied to future bookings, credits, or rebookings.

By making any payment (deposit or full), clients acknowledge and agree to be bound by BRT’s Terms and Conditions in effect at the time of booking.

INTERNATIONAL PAYMENT POLICY

These rules apply only to payments made from outside the Philippines.

1. General Terms and Conditions

1.1 Payment Acceptance

We accept international bank transfers as a form of payment, subject to the terms and conditions outlined in this policy. All transfers must be made to our designated Philippine bank account.

IMPORTANT: For CEB-RPSB (Cebu to Bantayan Island) flights, customers without Philippine bank accounts or Philippine e-wallets must pay via credit card only. Due to frequent schedule changes on this route, no other international payment methods will be accepted. All refunds for these flights will be processed via PayPal only.

1.2 Payment Timeline and Restrictions

• International bank transfers are strictly NOT accepted for services/bookings scheduled within 7 banking days of delivery or start date
• For bookings within the 7-day window, only PayPal credit/debit card payments will be processed
• For bookings beyond 7 banking days:
  • Transfers must be initiated with sufficient time to clear
  • Clearing times vary by sending bank and country
  • Bookings will only be confirmed after funds have fully cleared in our account
• This timing restriction is non-negotiable to ensure timely service delivery

2. Transfer Requirements

2.1 Sender Information

All international transfers must include:

• Full name of the sender
• Reference/booking number (if applicable)
• Purpose of payment

2.2 Currency Requirements

• All international transfers must be sent in Philippine Peso (PHP) only
• The sender is responsible for ensuring correct currency conversion at their bank
• Any currency conversion fee losses will be the responsibility of the client
• Exchange rate differences and banking charges resulting in payment shortfall must be absorbed by the client

3. Clearing and Confirmation

3.1 Booking Confirmation and Fund Clearing

• Services or bookings will only be confirmed after funds have fully cleared
• Proof of transfer is not considered confirmation of payment
• If funds do not clear by the required deadline, the company reserves the right to:
  • Cancel or reschedule services, OR
  • Require immediate credit card payment via PayPal to confirm the booking
• In cases where credit card payment is made while waiting for fund transfer clearance:
  • The original bank transfer amount will be refunded via PayPal once cleared
  • All refund-related fees and charges will be borne by the client
  • No other refund methods will be accepted or processed

3.2 Documentation

Customers must provide:

• Screenshot or copy of the transfer confirmation
• Transaction reference number
• Amount transferred and currency

4. Fees and Charges

4.1 Transfer Fees

• Sender is responsible for all bank transfer fees from their bank
• Intermediary bank fees (if any) are the responsibility of the sender
• Local receiving bank charges will be borne by our company

4.2 Additional Charges

• Currency conversion fees are the responsibility of the sender
• Any shortfall due to bank charges must be settled by the sender

5. Refund Policy

5.1 Refund Process

All international refunds, regardless of the original payment channel, will be processed via PayPal only, as this is the most secure and efficient cross-border method available to us. Clients should note that refunds processed via PayPal may reflect a lower credited amount due to PayPal’s own conversion and payout rules, which are outside BRT’s control.

For CEB-RPSB (Cebu to Bantayan Island) flights, customers without Philippine bank accounts or GCash e-wallet will receive refunds through PayPal only, regardless of original payment method.

Refunds will be initiated within 2-4 weeks after confirmation of the refund request to complete internal accounting processes. Processing time for refunds may take additional time beyond this period.

5.2 Refund Amount Advisory

When receiving refunds through PayPal, clients should be aware that:

• The final amount received may be less than the original transfer amount due to:
  • PayPal’s currency conversion rates, which may differ from bank rates
  • PayPal’s standard processing fees
  • Exchange rate fluctuations between the time of original payment and refund
• These differences in amount are determined by PayPal’s policies and current market rates, not by our company
• We cannot guarantee or compensate for any differences in the final refund amount due to these factors

6. Alternative Payment Methods

6.1 Recommended Alternatives

For immediate booking confirmation, customers are encouraged to use:

• Credit card payments
• Cash payments at our office
• PayPal transactions

NOTE: For CEB-RPSB (Cebu to Bantayan Island) flights, customers without Philippine bank accounts or Philippine e-wallets must pay via credit card only. Due to frequent schedule changes on this route, no other international payment methods will be accepted.

6.2 Real-time Payment Solutions

• Local bank transfers (for Philippine-based accounts)
• Philippine E-wallet accounts (Gcash only)

7. Risk Acknowledgment

By proceeding with an international bank transfer, customers acknowledge:

• Understanding of all terms outlined in this policy
• Acceptance of potential delays in fund clearing
• Responsibility for all associated fees and charges
• Agreement to refund terms and conditions
• Awareness that bookings are not confirmed until funds clear

8. Policy Updates

This policy may be updated on our website from time to time without prior notice. It is the customer’s responsibility to review the current policy before initiating any international bank transfers.

PRICING

Prices and availability quoted by BRT are not guaranteed until the required deposit amount is fully paid. Pricing and availability may change without notice.

Client agrees that BRT is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is BRT responsible for any errors or omissions that may occur as a result of incorrect information from third parties.

Suppliers reserve the right not to honor any published prices it determines were erroneous due to electronic, printing, or clerical errors. You acknowledge this right and agree to hold BRT harmless for any actions or damages arising from Supplier pricing.

BRT reserves the right to charge client(s) for any increase in taxes, fees, or surcharges (i.e., fuel). Client(s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharge. BRT has no control over fare or rate adjustments imposed by airlines, hotels, or third-party suppliers. Clients acknowledge these adjustments may occur without prior notice. Even after full payment, BRT reserves the right to collect surcharges imposed by airlines, hotels, or suppliers (e.g., fuel, government taxes, or mandatory fees).

AIRFARE

General Conditions Governing Air Transport

Airline tickets are highly restrictive, non-refundable, and non-transferable. Any changes to client names, dates, times, routings, or departure/arrival airports are at the airline’s sole discretion and, if permitted, will likely be subject to substantial change fees. The client is responsible for such fees.

In purchasing air tickets, BRT acts only as an intermediary between you and the airline. Once you book, your card will be charged regardless of whether or not you use the reservation. Credit will not be given for unused tickets and cannot be applied toward future bookings.

Ticketing and Seating

Domestic flights in the Philippines often have strict baggage allowances and may not include free checked baggage. Clients are responsible for pre-purchasing baggage or paying excess fees directly to the airline.

• All tickets will be issued in economy class unless otherwise specified.
• All travel will be round-trip unless otherwise specified.
• Seat assignments are subject to the airline’s policies and may not be available until check-in at the airport.
• Tickets booked through BRT may not qualify for frequent flyer miles.
• Clients are responsible for confirming flight details with the airline before departure (BRT recommends 72 hours prior).

Flight Schedules and Disruptions

Flight schedules in the Philippines are subject to change by the airline at short notice due to weather, operational, or regulatory reasons. BRT is not responsible for missed connections, onward services, or additional expenses arising from such changes.

Direct flights may be “non-stop” or may include stopovers where the flight number remains the same. Connecting flights may involve crew changes. When a stopover requires transfer to a different airport, clients are responsible for ensuring sufficient transfer time and covering related expenses. BRT cannot reimburse for missed onward travel in these cases.

Client Responsibility

BRT may not be held liable for incidents or accidents caused by a client’s lack of vigilance. It is the client’s responsibility to comply with all airline check-in requirements, baggage policies, and travel regulations.

Seasonal and Operational Limitations

Certain activities or services mentioned in trip descriptions may not be available due to weather, force majeure, off-season closures, or insufficient participant numbers. Facilities such as restaurants, pools, or entertainment venues may be closed or limited in availability depending on season and occupancy. BRT is not liable for changes in entertainment, facility access, or activity frequency due to local conditions.

Risk and Liability Disclaimer

YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF AN ACTIVITY MAY BE HAZARDOUS AND INHERENTLY RISKY, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRT SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED, OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ACTIVITY, AND ALL ACTIONS OR EVENTS OCCURRING BEFORE, DURING, OR AFTER THE ACTIVITY.

Special Cases

Infants

Parents must bring appropriate food for their child, as it may not be available at the destination. Charges may apply for cots, infant seats, or heating baby food/drinks. These must be requested during reservation, but availability cannot be guaranteed.

Pregnant Women

BRT advises pregnant women to consult their doctors before making reservations to ensure it is safe to participate. BRT will not be liable for inability to join a trip due to pregnancy or related conditions, and no compensation will be payable.

Travelers with Special Needs or Disabilities

Clients with special needs must verify directly with accommodation or service providers whether their requirements can be met. BRT does not guarantee the ability of any provider to accommodate special needs and is not liable if services cannot be delivered as expected.

BRT CANCELLATION & REFUND POLICY

We understand that travel plans sometimes change. To keep things fair for both our guests and our team, we’ve set out clear cancellation and refund guidelines.

General Policy Overview

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Day Tour Policy

Day Tour Policy – Guest-Initiated Cancellations

48+ Hours Before Tour Start

Cancel at least 48 hours before the scheduled start time to receive a full refund, less:

• Card processing fees from initial payment
• Processing fees for returning the amount

Example: For a tour starting Monday at 9:00 AM, the cancellation must be received by Saturday at 9:00 AM.

Less than 48 Hours Before Tour Start

• No refund

No-Shows

• Treated as cancellations with no refund

📌 Rationale: Vehicles, guides, and entrance fees are pre-arranged and cannot be reassigned on short notice. The card processing fees are charged by payment providers for both receiving and returning funds.

Day Tour Policy – Cancellations by BRT

If BRT must cancel a day tour due to safety, weather, or unforeseen circumstances:

Before Tour Start

• Customers receive a 100% refund
• Immediate notification will be sent to all participants
• Option to reschedule to another available date

After Arrival at the Meeting Point (if no transfers included) / After Departure from the Pickup Point (if transfers are included)

• Refund will be issued for unused services (e.g., entrance fees, guide fees)
• Transportation and services already rendered are non-refundable
• Immediate notification will be sent to all participants
• Option to reschedule to another available date, subject to applicable fees if services (such as transportation) have already been utilized

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Cancellation Procedure

All cancellations must be submitted in writing by the lead guest (the person who made the original booking). Please include the following details:

• Booking reference number
• Reason for cancellation
• Contact information

How to Submit

• Email: info@blurangetours.com
• WhatsApp (messages only): +639186452890

⚠️ Important: Verbal cancellations are not accepted. Your cancellation is considered valid only once it has been acknowledged in writing by Blu Range Tours.

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Refund Processing

Refunds are processed 2-4 weeks after confirmation of the request to complete internal accounting processes. The amount is credited back through the original payment channel, except for international bank transfers, which are refunded via PayPal in line with our International Payment Policy.

The actual posting of funds depends on the bank or payment processor’s timeline and may take longer due to external clearing processes.

All refunds are net of any non-refundable transaction, processing, or supplier-imposed fees.

Requests received after 5:00 PM GMT+8 are processed the next business day.

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Additional Notes

• Booking transfers to another agency are treated as cancellations
• Deposits are refundable only if cancellations are made within the allowed timeframes under our cancellation policy. Beyond these periods, deposits are forfeited
• Clients acknowledge that refunds will not be issued for dissatisfaction with services, whether provided directly by BRT as the tour operator or by third-party suppliers (such as hotels, transport providers, or attractions), even when included as part of a package
• We recommend confirming specific cancellation policies with your BRT agent before booking

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Frequently Asked Questions

Why do you charge processing fees?

Card processing fees are charged by banks and payment processors for handling electronic transactions—both when receiving payment and when returning funds. These are standard industry fees outside of BRT’s control and apply to all card transactions. The actual percentage varies by payment provider but is deducted from both the original payment and the refund.

Why are hotel cancellation rules strict?

Hotels set their own policies, which vary by property, season, or demand. Penalties may be imposed even when cancellations fall within our 2-month refund window, particularly during Philippine or foreign holiday periods (e.g., Japanese and Korean holidays). These penalties are applied in addition to payment processing fees.

Can I rebook instead of canceling?

Yes. Rebooking is possible but subject to availability and may involve additional charges depending on supplier or hotel policies.

Do you give refunds if I am unhappy with the service?

Refunds are not issued for dissatisfaction with services, whether provided directly by BRT as the tour operator or by third-party suppliers (such as hotels, transport providers, or attractions). We carefully select our partners and services, but experiences may vary depending on local conditions, cultural differences, and personal expectations. We encourage guests to let us know right away during their trip if any concern arises, so we can do our best to assist on the ground.

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TRAVEL PROTECTION

Travel insurance protection is strongly recommended. As both a tour operator and travel agency, BRT has a responsibility to inform you of the importance of securing coverage to protect yourself and your trip.

When acting as your travel agency, we may offer travel insurance through select carriers. However, it remains your responsibility to evaluate and choose the policy that best suits your needs. BRT cannot compare all insurance products in the market and is limited to advising you of the need for coverage.

When acting as your tour operator, BRT maintains the required liability insurance as mandated by the Department of Tourism. This coverage applies only to incidents directly attributable to our managed operations—such as licensed vehicles, accredited guides, or activities operated by BRT. It does not extend to personal risks such as illness, flight delays, baggage loss, or cancellations due to personal reasons. For these, personal travel insurance is essential.

Declining Travel Protection

By declining travel insurance, you accept full responsibility for any cancellation penalties, medical expenses, or other losses that would otherwise have been covered. Your booking confirmation will reflect “declined” under the travel protection section.

If you have purchased travel protection, please review your confirmation carefully and notify us immediately if it incorrectly shows “declined.” Failure to do so will be treated as a waiver of travel protection.

Policy Review and Claims

We strongly urge you to read your insurance policy when it arrives. It will contain important details on coverage limits and claim procedures.

All claims must be filed directly with your insurance provider in accordance with their policy terms. Due to privacy laws, insurers may not share claim information with us. Accordingly, BRT cannot intervene or influence claim decisions and shall not be liable for denied claims, claim processing delays, or policy limitations.

Guest’s Responsibility for Personal Insurance

Guests are responsible for securing their own personal travel or accident insurance to cover medical expenses, trip cancellations, baggage loss, or other unforeseen circumstances not covered under BRT’s operator liability policy.

Many policies require insurance to be purchased at the time of booking, so we recommend arranging coverage early.

Important Note

Travel insurance is not automatically included in BRT packages unless explicitly stated in your booking confirmation. Clients are encouraged to purchase coverage independently, in line with Department of Tourism recommendations for safe travel.

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AGENT/INTERMEDIARY

BRT is both a tour operator and a travel agency. Unless otherwise specified, BRT acts as an intermediary between clients and suppliers. BRT does not own or operate the following: hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related suppliers who provide goods or services for the client(s)’ trip.

Client(s) acknowledge and agree that BRT shall not be responsible for any loss, damage, delay, inconvenience, or injury to client(s) or group members as a result of a breach of contract, act, or omission, whether willful or negligent, criminal or otherwise, of any person other than BRT or its direct employees, including but not limited to these suppliers, their employees, agents, servants, or representatives.

Suppliers reserve the right to deviate from the direct, customary, and/or scheduled route or itinerary for any reason, without limitation or notice. Client(s) acknowledge and agree that BRT is not responsible for supplier deviations, delays, cancellations, mandated overnight stays, missed connections, or any other condition beyond its control.

BRT is not liable for any loss due to client’s gambling and is not responsible for any purchases made on the trip.

BRT recommends that all clients be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to BRT at the time of reservation upon initial booking so BRT can contact the suppliers to investigate amenities and/or special accommodations offered. The client is required to provide his or her own personal or individually prescribed devices, such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, suppliers may require that the client be accompanied by a companion who is capable of and responsible for providing such assistance.

Suppliers often reserve the right to reject clients whose mental or physical condition may interfere with the itinerary. Client(s) acknowledge and agree that BRT shall be held harmless for any and all claims relating to supplier rejection relating to mental or physical condition.

Special requests such as bed configurations, adjoining rooms, dietary needs, or other preferences cannot be guaranteed and remain at the discretion of the supplier. While BRT carefully selects quality suppliers, no undertaking, guarantee, or warranty is given or shall be implied as to the performance, fitness, or condition of accommodations, transportation, food, or activities provided.

Clients acknowledge that refunds will not be issued for dissatisfaction with services, whether provided directly by BRT as the tour operator or by third-party suppliers (such as hotels, transport providers, or attractions), even when included as part of a package.

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LIMITATION OF LIABILITY

Client(s) acknowledge and agree that Blu Range Tours (BRT) is not liable for any damages, losses, delays, or expenses arising from circumstances beyond our control. These include, but are not limited to:

• Acts of God or natural disasters
• Public enemies, piracy, war, or revolution
• Terrorist activity, extortion, or threats thereof
• Diseases, epidemics, pandemics, or government-imposed travel restrictions
• Arrest, restraints of any government or rulers of people
• Threatened or actual rebellion, political upheaval, or civil unrest
• Riots, fire, lockouts, or labor disputes
• Explosion, collision, or mechanical/construction failures
• Dangers incident to the sea, rivers, canals, locks, or other waters
• Perils of navigation of any kind
• Local laws, abnormal conditions, or regulatory developments
• Closure of airports, seaports, hotels, or train stations
• Carrier or supplier logistical problems
• Computer failures, stranded passengers, or data errors
• Food or water poisoning, illness, or disease outbreaks
• Theft, lost/damaged/delayed luggage, or stolen property
• Accidents caused by equipment defects (including machinery, boilers, or latent defects even if existing at trip commencement)
• Desertion or revolt of crew, or any strike affecting service delivery

Client(s) further acknowledge that:

• No refunds will be issued for any unsatisfactory services provided by third-party suppliers
• Travel inherently carries risks, and participation is at the client’s own responsibility
• The client assumes all risks associated with travel, transportation, and handling of baggage

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MODIFICATION OF TERMS AND CONDITIONS

Blu Range Tours (BRT) reserves the right to amend or modify these Terms and Conditions at any time without prior notice. It is the client’s responsibility to review the most current version before making any booking.

By proceeding with a booking—whether through deposit or full payment, a signed agreement, or a confirmed reservation—the client acknowledges that they have reviewed, understood, and accepted BRT’s Terms and Conditions in effect at the time of booking.

Bookings made without such acknowledgment or payment shall not be considered valid and may be subject to cancellation by BRT at its sole discretion.

Failure by BRT to enforce any provision of these Terms in one instance shall not be deemed a waiver of the right to enforce the same or other provisions in future cases.

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SEVERABILITY

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

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HEADINGS

Headings are for reference purposes only and do not limit the scope or extent of such sections.

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MANDATORY ARBITRATION / FORUM / CHOICE OF LAW

This arbitration clause applies to both domestic and international clients booking with BRT.

The Parties hereby agree that any and all disputes arising out of or relating to this Agreement shall be submitted to final binding arbitration in accordance with the Laws of the Republic of the Philippines, and any uncovered matter shall be construed or added in accordance with the Laws of the Republic of the Philippines.

The Parties agree that the arbitration shall take place in Cebu City, Cebu, Philippines, and will be conducted by a single mutually agreed-upon arbitrator. The language of arbitration shall be English. The arbitrator shall permit both sides to conduct reasonable discovery in his or her sole discretion and shall render a written award.

Payment of the cost of the arbitration, including the arbitrator’s fees and room rental, shall be split equally between the Parties. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

The Parties acknowledge and agree that this arbitration is their sole recourse and that they may not file a lawsuit against BRT. Suppose client(s) fails to submit their claim to arbitration and instead files suit. In that case, BRT shall be entitled to recover its attorney’s fees and other costs incurred in enforcing the terms of this Agreement, including costs incurred seeking referral to arbitration.

Client(s) and BRT agree that neither party shall be entitled to join or consolidate claims or arbitrate any claim as a representative or class action.

Clients further agree that Cebu City, Philippines, shall be the exclusive venue for any legal or arbitration proceedings.

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CONTACT INFORMATION

For any inquiries or communications regarding these Terms & Conditions, you can contact BRT by email at info@blurangetours.com.