Terms and Conditions
Please thoroughly review these terms and conditions of Blu Range Tours, herein referred to as BRT. The lead guest (the one who booked BRT’s tours and services) will be the only recipient of this booking receipt and terms and conditions. It is the sole responsibility of the lead guest to inform all other parties traveling of the contents of these terms and conditions. By accepting this receipt and paying BRT, the lead guest acknowledges that he/she has been advised of, has reviewed, and hereby accepts these terms and conditions and the contract for travel-related services.
BOOKING ACCURACY/LEGAL NAMES:
Client is required to immediately review all aspects of their booking to verify (but not limited to) client names, mailing address, e-mail address, contact number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify BRT immediately if any omissions and/or corrections are needed regarding the booking details. Client(s) voluntarily assume full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Clients must verify the accuracy of the Client’s LEGAL first & last names. Guest names must be identical to the client(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents (e.g. passport).
TRAVEL DOCUMENTS:
Client(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Client(s) assumes sole responsibility for and hereby releases BRT from any claims or responsibility for any and all damages incurred as a result of client’s(s’) failure to comply with applicable documentation requirements, including but not limited to the requirement that all clients procure and have on their person the proper travel documents at all times. BRT recommends the client(s) consult with the appropriate domestic and foreign government agencies for the current document requirements.
PAYMENTS:
BRT accepts various payment methods, including credit & debit cards, Wise, Visa direct, and money remittance services. At the time of booking, BRT reserves the sole discretion to choose the appropriate payment processor. Additionally, we have the sole discretion to determine whether a tour is on a book and buy basis or if it’s possible to pay only a down payment. This decision depends on the type of tour or service availed and its duration.
For clients based in the Philippines, we accept payments through e-wallets, online fund transfers, and bank deposits. Please note that BRT does not acknowledge a booking as confirmed unless at least 50% of the total tour and service cost is paid in advance. Without limitation, clients voluntarily hold BRT harmless for any cancellation of bookings due to late payment or declined credit card transactions.
PRICING:
Prices and availability quoted by BRT are not guaranteed until the required deposit amount is fully paid. Pricing and availability may change without notice. Client agrees that BRT is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is BRT responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices it determines were erroneous due to electronic, printing, or clerical errors. You acknowledge this right and agree to hold BRT harmless for any actions or damages arising from Supplier pricing.
BRT reserves the right to charge client(s) for any increase in taxes, fees, or surcharges (i.e., fuel). Client(s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharge.
AIRFARE:
- General Conditions Governing Air Transport
Airline tickets are highly restrictive, non-refundable, and non-transferable. Modifying client names, dates, times, routings, or departure/arrival airports is at the airline’s sole discretion and, if permitted, will likely be subject to a substantial change fee. The client is responsible for any such fees. Concerning the purchase of air tickets, BRT acts simply as an intermediary between you and the airline. Once you book a reservation, your credit or debit card will be charged for the amount shown – regardless of whether or not the reservation is used. Credit will not be given for unused airline tickets and cannot be used toward future bookings.
All tickets will be issued in economy class unless otherwise specified. All travel will be round-trip unless otherwise specified. Seat assignments are subject to the airlines’ policies and may not be able to be made until you are at the airport on the day of departure. Airline tickets booked through BRT may not be eligible to earn frequent flyer miles. You agree to confirm all bookings with the airline prior to the stated date of departure (BRT recommends confirming 72 hours prior).
Direct flights may be “non-stop” or may involve one or more stopovers (in the latter case, this means the same flight by the airline because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stopover in a town and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time to reach the second airport. The journey to the other airport is at your own expense. BRT will not be able to reimburse you.
BRT may not be held liable in the event of an incident or accident that is due to a lack of vigilance on your part.
Certain activities referred to in the trip description may no longer be provided by our local provider for climatic reasons, in the event of force majeure, during a stay outside of the tourist season, or when the minimum number of participants required for providing a given activity is not reached (examples: group sports, children’s clubs). In the early or late season, some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may be closed, or maintenance work may be in progress. As a general rule, entertainment and sports activities may vary in frequency depending on how many people are staying at the time and on climatic conditions. Particularly during the high season, it is possible that the number of parasols, loungers, sports equipment, etc., is insufficient for the demand. The opening hours of bars, restaurants, clubs, etc., may be irregular and dependent on the management of the establishment in question. You agree that BRT is not liable for activities unavailable for any of the reasons listed above.
YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF AN ACTIVITY MAY BE HAZARDOUS AND INHERENTLY RISKY, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRT SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED, OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ACTIVITY, AND ALL ACTIONS OR EVENTS OCCURRING BEFORE, DURING, OR AFTER, THE ACTIVITY.
Infants
We ask parents traveling with infants to bring the appropriate food for their child, as they may not be able to find it at their destination. You may be asked to pay a charge, for example, for the provision of a cot, or infant seat, and/or for heating baby food and drinks. You should request this when making your reservation, though we cannot confirm the availability of such services.
Pregnant Women
BRT advises pregnant women to consult their doctors before making any reservations to confirm that it is appropriate for them to participate in the Trip. You agree that BRT will not be liable for any damages arising from the inability to participate in any or all of the Trip due to pregnancy or related illness. No compensation will be payable under such circumstances.
Travelers with special needs or disabilities
If you have special needs or a disability, you must call the provider of your accommodations ahead of time and verify that special needs can be met. BRT makes no guarantee as to the ability of any accommodations, activity providers, or facilities advertised on its site to meet the special needs of disabled clients.
CANCELLATION / REFUND POLICY:
At BRT, we tailor refunds for online bookings to the specific services you’ve availed. This includes consideration for the type of airline or ferry tickets, with refunds depending on the ticket type. For tour packages that include hotel accommodations, the refundability is subject to the hotel’s policy. Conversely, tours without hotel stays, airline, or ferry tickets qualify for a full refund if canceled up to 7 days before the tour date, after accounting for any transaction processing fees from payment processors like PayPal, PayMongo, BDO Checkout, or Maya Checkout, as well as fees from fund transfers.
The lead guest has the freedom to cancel all or part of the travel itinerary at any time. However, such cancellation must be communicated in writing to BRT by the lead guest—the individual who made the initial reservation. Upon cancellation, the lead guest will receive a refund of the amount paid, less any amendment charges and the cancellation fees outlined below. The cancellation fee per booking varies according to the hotel’s policies, as each establishment has its own set of rules regarding cancellations. We urge guests to inquire with their BRT agent for the specific cancellation policy applicable to their hotel, airline, or package prior to finalizing their booking.
It’s important to note that all cancellations, including booking transfers to another agency or no-shows, are treated as cancellations, resulting in the forfeiture of the deposit. To ensure your cancellation is processed efficiently, all requests must be submitted in writing to BRT via email at info@blurangetours.com. Please be aware that cancellations communicated to any other address will not be acknowledged. BRT commits to processing cancellations within 1-2 weeks from the receipt of complete cancellation documentation or correspondence, provided it’s received before 5:00 p.m. GMT +8 on a business day. Cancellations received after this time will be addressed the following business day. The timeline for the refund credit will depend on the original mode of payment.
TRAVEL PROTECTION:
Travel insurance protection is strongly recommended. As your travel agent, we have a professional responsibility to recommend the purchase of travel protection to protect both you and your vacation. While we offer coverage through certain carriers and packages, we cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you, the client, and we advise you to research and find coverage that best fits your needs. BRT is limited to advising you of the need for such coverage.
By declining travel protection, you acknowledge and accept liability for any cancellation penalties, damages, and/or out–of-pocket expenses incurred. You also acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling. Please note that if you decline this type of coverage, you have waived your right to this important coverage, and your confirmation will note “declined” next to the travel protection section of your confirmation. If you HAVE purchased travel protection, please remember to review your confirmation for accuracy and call us immediately if you believe you have travel protection and your confirmation indicates decline. Failure to contact us will be considered a waiver of travel protection.
We urge you to read your policy when it arrives, as it contains important information. This information includes, but is not limited to, details on the extent of coverage and procedures for making a claim.
All requests for service under the policy must be filed directly with the travel insurance provider in accordance with the policy terms and conditions, which you, the client, are responsible for reviewing upon receipt of your travel protection policy. BRT is not able to advise concerning possible cancellations and any associated claim processing. All queries regarding cancellation, penalties, and coverage should be directed to your particular travel insurance provider. Please note that the travel insurance provider may not be allowed to discuss your claim with BRT due to privacy laws. Accordingly, you acknowledge that BRT cannot be involved in any aspect of your claim/request for service. client(s) acknowledge and agree that BRT has no control over the travel insurance provider or its coverage decisions. As a result, BRT is not responsible for and shall not be liable for policy coverage, claiclaimcessing, or the denial of any claims.
AGENT/INTERMEDIARY:
BRT is both a tour operator and a travel agency. Unless otherwise specified, BRT is simply an intermediary between the Suppliers and the public. BRT does not own or operate any of the following: hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods or services for the client(s)’ trip. client(s) acknowledge and agree that BRT shall not be responsible for any loss, damage, delay, inconvenience, or injury to client(s) or group members as a result of a breach of contract, act, or omission, whether willful or negligent, criminal or otherwise, of any person other than BRT or its direct employees, including but not limited to these Suppliers, their employees, agents, servants, or representatives.
Suppliers reserve the right to deviate from the direct, customary, and/or scheduled route or itinerary for any reason, without limitation or notice. client(s) acknowledge and agree that BRT is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections, or any other condition beyond its control. BRT is not liable for any loss due to client’s gambling and is not responsible for any purchases made on the trip.
BRT recommends that all clients be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to BRT at the time of reservation upon initial booking so BRT can contact the Suppliers to investigate amenities and/or special accommodations offered. client is required to provide his or her own personal or individually prescribed devices, such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, Suppliers may require that the client be accompanied by a companion who is capable of and responsible for providing such assistance. Suppliers often reserve the right to reject clients whose mental or physical condition may interfere with the itinerary. client(s) acknowledge and agree that BRT shall be held harmless for any and all claims relating to Supplier rejection relating to mental or physical condition.
While BRT prides itself on selecting top quality Suppliers, no undertaking, guarantee, or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied. client(s) acknowledge and agree that BRT shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. In no event shall BRT be liable for any accident that occurs in hotels, in resorts, on airplanes or in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The client admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation, and handling of clients and baggage.
LIMITATION OF LIABILITY
Without limitation, client(s) assume the risk of, and agree that BRT is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks, or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of the crew, or lost/damaged/delayed luggage.
MODIFICATION OF TERMS AND CONDITIONS
The Terms and Conditions may be amended or modified by BRT at any time without notice. Therefore, it is crucial that you review the Terms and Conditions before making any bookings, especially to confirm the provisions that are in effect in case they have changed since you last placed an order.
Only those who have accepted the Terms and Conditions and affirmatively indicated their consent to be bound by the Terms and Conditions may make a booking with BRT. Without this acceptance, any order is subject to cancellation at any time.
The failure of BRT to act concerning a breach of these Terms and Conditions by you or others does not waive its right to act with respect to subsequent or similar breaches. BRT does not guarantee it will take action against all breaches of these Terms and Conditions.
SEVERABILITY
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
HEADINGS
Headings are for reference purposes only and do not limit the scope or extent of such sections.
MANDATORY ARBITRATION / FORUM / CHOICE OF LAW
The Parties hereby agree that any and all disputes arising out of or relating to this Agreement shall be submitted to final binding arbitration in accordance with the Laws of the Republic of the Philippines, and any uncovered matter shall be construed or added in accordance with the Laws of the Republic of the Philippines. The Parties agree that the arbitration shall take place in Cebu City, Cebu, Philippines, and will be conducted by a single mutually agreed-upon arbitrator. The arbitrator shall permit both sides to conduct reasonable discovery in his or her sole discretion and shall render a written award. Payment of the cost of the arbitration, including the arbitrator’s fees and room rental, shall be split equally between the Parties. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
The Parties acknowledge and agree that this arbitration is their sole recourse and that they may not file a lawsuit against BRT. Suppose client(s) fails to submit their claim to arbitration and instead files suit. In that case, BRT shall be entitled to recover its attorney’s fees and other costs incurred in enforcing the terms of this Agreement, including costs incurred seeking referral to arbitration. client(s) and BRT agree that neither party shall be entitled to join or consolidate claims or arbitrate any claim as a representative or class action.
CONTACT INFORMATION
For any inquiries or communications regarding these Terms & Conditions, you can contact BRT by email at info@blurangetours.com.